*Use Promo Code: SAVE20 at checkout to save 20% on Qualifying Orders Over $100*

*Order total must exceed $100 after any additional discounts or promotions and before shipping charges and tax are applied.

*Valid November 25th (12:00am Est) through December 2nd (11:59pm Est) on select, in-stock qualifying merchandise purchased through the online store at shop.universalorlando.com.

*Offer not valid on purchases made at the Universal Parks and Resorts locations.

*This discount may not be applicable with other promotional offers. No adjustments to prior purchases. Merchandise subject to availability. Offer subject to restrictions and change without notice.

Free shipping on qualifying orders over $80.

Offer valid on standard (Domestic Only) shipping for online merchandise store purchases over $80, excluding any taxes or additional discounts.

Offer valid November 25th (12:00am Est) through December 2nd (11:59pm Est) on merchandise purchased through the online store at shop.universalorlando.com.

Enter promotion code: SHIP80 at checkout on qualifying orders when the Domestic Standard shipping option is selected.

*Use Promo Code: SALE20 at checkout to save 20% on select qualifying sale items.

*Qualifying merchandise under the Sale Category is discounted at checkout when the promotion code is applied.

*Valid November 4th (12:00am Est) through December 15th, 2024 (11:59pm Est) on select, in-stock qualifying merchandise purchased through the online store at shop.universalorlando.com.

*Offer not valid on purchases made at the Universal Parks and Resorts locations.

*This discount may not be applicable with other promotional offers. No adjustments to prior purchases. Merchandise subject to availability. Offer subject to restrictions and change without notice.

*Use Promo Code: PLUSH30 at checkout to save 30% on select qualifying plush purchases.

*qualifying purchases will receive the discount when a select 2nd Plush Item is added to the cart. The discount is taken from the item of equal or lesser value.

*Valid November 11th (12:00am Est) through December 15th, 2024 (11:59pm Est) on select, in-stock qualifying merchandise purchased through the online store at shop.universalorlando.com.

*Offer not valid on purchases made at the Universal Parks and Resorts locations.

*This discount may not be applicable with other promotional offers. No adjustments to prior purchases. Merchandise subject to availability. Offer subject to restrictions and change without notice.

*Use Promo Code: HOLIDAY20 at checkout to save 20% on select qualifying holiday merchandise purchases over $50.

*Qualifying Holiday Items added to cart must exceed $50 after any additional discounts or promotions and before shipping charges and tax are applied.

*Valid November 18th (12:00am Est) through December 15th, 2024 (11:59pm Est) on select, in-stock qualifying merchandise purchased through the online store at shop.universalorlando.com.

*Offer not valid on purchases made at the Universal Parks and Resorts locations.

*This discount may not be applicable with other promotional offers. No adjustments to prior purchases. Merchandise subject to availability. Offer subject to restrictions and change without notice.

Free Shipping Over $100 with code – Free shipping offered on qualifying orders over $100. Offer valid on standard (Domestic Only) shipping for online merchandise store purchases over $100, excluding any taxes or additional discounts. Offer not valid on any purchases made at the Universal Parks and Resorts locations. Enter promotion code: SHIP100 at checkout on qualifying orders when the Domestic Standard shipping option is selected. Offer valid for a limited time only with use of promotion code.

The dates and shipping methods below are guaranteed delivery by Christmas, 12/25/24.

International Merchandise: Order by December 13th.

Domestic Standard: Order by December 14th.

Domestic 3 Business Days: Order by December 18th.

Domestic 2 Business Days: Order by December 19th.

Orders generally ship within 2 business days following placement of your order. For the standard delivery option, orders generally arrive within 3 to 7 business days from ship date if shipped within the United States (including Alaska and Hawaii). Express delivery options are available for deliveries within the United States. International shipments generally arrive within 1 to 2 weeks, but may take longer depending on the destination country and potential delays in Customs.

Following placement of your order you will receive a confirmation via email that will include an order number that should be retained for your records. Once your order has shipped, you will receive another email from our fulfillment center which will include a shipping tracking number from our carrier, FedEx. This number should also be retained for your records so that you may track the status of your order via FedEx.com.

Note: Orders with multiple items may ship separately.

Note: We are not responsible for delayed delivery caused by carrier due to weather or other unforeseen circumstances.

We ship within the United States (including Alaska and Hawaii) as well as internationally and retain FedEx as our exclusive carrier. We regret that we are unable to deliver to PO, APO, & FPO Boxes. Express delivery options are available for deliveries within the United States. In the event that an incorrect shipping address is provided, delivery times could be delayed.

Click here to see current shipping rates.

Domestic Standard: Orders generally arrive within 5 to 9 business days from placement of your order
Domestic 3 Business Days: Orders arrive within 3 business days from placement of your order
Domestic 2 Business Days: Orders arrive within 2 business days from placement of your order
Note: An additional fee of $8 will be applied to shipments to Alaska and Hawaii.

International Shipping & Handling Charges
International Orders generally arrive within 1 to 2 weeks form ship date, but may take longer depending on the destination country and potential delays in Customs. Please be aware that we are not responsible for products confiscated by legal authorities of your country or state. We recommend you consult the appropriate local government agencies in advance, before ordering, if you suspect your country bans certain products.

Note: We are unable to ship Sweets/Treats items to international addresses.
 

Note:We are unable to ship products to the countries listed below:

Balkans, Belarus, Central African Republic, Comoros, Congo (Democratic Republic of the), Cote d'Ivoire, Cuba, Equatorial Guinea, Falkland Islands, Guinea-Bissau, Indonesia, Iran, Iraq, Johnston Island, Kiribati, Lebanon, Liberia, Libya, Malaysia, Mexico, Moldova, Myanmar, Nauru, Nigeria, Niue, North Korea, Philippines, Russia, Sao Tom & Principe, Sierra Leone, Solomon Islands, Somalia, St. Helena, Sudan, Syria, Tajikistan, Tokelau, Turkmenistan, Tuvalu, Vietnam, Wake Islands, Yemen, Zimbabwe

Orders shipping to destinations outside the United States may incur duties, taxes or other miscellaneous fees. If any duties, taxes or fees are imposed on your order, they are due at time of delivery. Please consult your local Customs office for more details.

We regret that we are unable to change or cancel your order once it has been processed for shipping from our fulfillment center. If you no longer wish to receive your order once it has shipped we recommend you refuse the order when our carrier attempts delivery. The item(s) will be brought back to the fulfillment center at no additional cost to you and you will be refunded for the value of the item(s). If your order has not been processed for shipping from our fulfillment center we can cancel the order before shipment as well as assist you in creating a new one with any changes you would like to make. Changes to your shipping address can only be made prior to the shipment of your order and you will need to verify the original shipping address for security purposes.

Click here for information on returns and exchanges.

Only Domestic orders will be subject to applicable state sales taxes.

We accept most major credit cards, including Visa, MasterCard, American Express, Discover, JCB and Diners International. We regret that we do not accept gift cards, checks, money orders or cash at this time.

Universal Orlando Resort Gift Cards can be purchased at participating retail, dining, hotel, guest service and other locations throughout Universal Orlando Resort, and online at www.universalorlando.com/giftcards.

If you are interested in a particular item that is not available for purchase and would like to know when or if it will be available, please contact Merchandise Services toll free at 1-888-762-0820 (Monday - Friday 8:30am-6:30pm EST, Saturday & Sunday 8:30am-6:30pm EST, excluding certain U.S. holidays) or email us at MerchServices@universalorlando.com. We regret that we do not offer backorders. Also note that our online store does not carry all items found at Universal Orlando Resort theme parks. If you wish to purchase items found only in the parks we can assist you

Please note we reserve the right to limit quantities per guest.

For assistance please contact Merchandise Services toll free at 1-888-762-0820 or email us at MerchServices@universalorlando.com

Monday- Friday 8:30am-6:30pm EST
Saturday & Sunday 8:30am-6:30pm EST
*excluding certain U.S. holidays